Contact Us for Free Healing Stones for Orders Over $25
Terms & Conditions, Return Policy
Additional Information
These conditions shall apply to all sales transactions between Georgia's Essential Skin Care and the purchaser placing an order with Georgia's Essential Skin Care for the manufacture and/or supply of any goods.
We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
Georgia's Essential Skin Care reserves the right to amend their Terms and Conditions at any time; if changes are made, we will post a notice of any such changes on the website. We suggest that you revisit the Terms and Conditions from time to time to review any changes.
Pre-Cautions-
The soap is for external use only. Should any irritation occur, use should be discontinued immediately; we would be grateful for any feedback should this happen.
As with all new products, it is advisable to check on a small area of skin before main use. Some essential oils contain potential allergens that may cause adverse reactions in some individuals. These are clearly stated on the website under the terms in accordance with current EU regulations. If a customer has a known sensitivity to an ingredient or allergen, it is their responsibility to check the ingredients list of the product prior to purchase including Nut Allergies.
Delivery:
We promise to ship our best-quality products to you in a safe, secure and reliable manner and to deal promptly with any concern you may have regarding your order.
We will make every effort to ship orders within 3-5 days( working days) with the exception of backordered products or bulks orders of receipt; in most instances, orders will normally receive a confirmation within 24 hours.
Failure of delivery due to incorrect address being supplied is not the responsibility of Georgia's Essential Skin Care; a replacement / refund will not be issued if the fault lies with the customer in this respect.
Return, Cancellations-
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. We will refund only UNUSED products, returned to us in fully re-saleable condition, including undamaged, sealed packaging and labelling for individual items (eg soap boxes, bath bombs, jars), within 21 days. Jars must not have the tamper seal broken. Customer satisfaction is very important to us and, as such, we will aim to deal with your complaint within 5 working days; in most instances we will aim to deal with your complaint within 48 hours. All wholesale orders will require a 50% deposit on confirmation of the order, the balance payable prior to ordering.
Privacy- Georgia's Essential Skin Care will not sell, or pass on, customer details to any third party. If you order from us, we may contact you about your order and we may, on occasion, e-mail or write to you with information about our products and special offers.
Limited Liability-
We will use reasonable endeavors to carry out our obligations in a reasonable time but will not be liable to the customer for any loss, costs or expenses arising directly or indirectly from any delays and we will not be deemed to be in breach of this agreement by reason of any delay in performing or any failure to perform, any obligations in relation to this agreement, if the delay or failure was due to any cause beyond our reasonable control.
If prevented from carrying out our obligations we will notify you in writing via email. If we are still prevented 3 weeks from the date of such notice then either party may give notice cancelling the agreement. If the agreement is cancelled in this way we accept no liability to compensate you for any loss or damage caused by failure to perform. All products are checked carefully before dispatch to the customer. We cannot be held responsible for deterioration of the products due to the customer’s incorrect storage conditions eg, exposure to direct sunlight, heat etc. The customer should ensure that the products are stored in cool and dry conditions prior to use. During use, soap should be set to drain freely in a slotted soap dish and not be allowed to sit in water. Balms and butters may liquefy if kept too warm. Bath bombs and creamers will deteriorate if kept in warm, damp or humid conditions. Salts will attract water if left open to the air.
